1) What is “personal information”?
(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning
information or an opinion about an identified individual or an individual who is
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
2) What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
(a) Customers and prospective customers
When you enquire about our services or when you become our customer, a record is made which includes your personal information.
The type of personal information that we collect will be reasonably necessary for, or directly related to, one or more of our services and will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
(i) your name, e-mail, postal address and other contact details;
(ii) information about your employer or an organisation who you represent;
(iii) your professional details;
(iv) your credit card details;
(v) any additional personal information you provide to us including information in relation to medical conditions, your geographical location for communication purposes, or any other information that you authorise us to collect, as part of your interaction with us.
(b) Prospective employees or applicants
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).
(c) Other individuals
We may collect personal information about other individuals who are not our customers. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to us, and other individuals who interact with us on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with us. Generally, it would include[your name, contact details and information regarding our interactions and transactions with you.
If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.
In limited circumstances, we may collect information which is considered sensitive
information. For example, if you are injured at an event promoted or delivered by us we may collect health information about you in an emergency or otherwise with your consent.
We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.
(d) Visitors to our websites
The way in which we handle the personal information of visitors to our websites is discussed below.
You can always decline to give us any personal information we request, but that may mean we cannot provide you with some or all of the goods or services you have requested. If you have any concerns about personal information we have requested, please let us know.
3) How we collect your personal information
(a) We generally collect personal information directly from you through registration or from our website including online contact forms. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person.
(b) We may also collect personal information about you from other sources, for example from our third party suppliers and other contractors who assist us to operate our business.
4) Purpose of collection
The purpose for which we collect personal information depends on the nature of your interaction with us, but may include:
(a) facilitating services that are provided to you including when you make an online payment or donation
(b) responding to requests for information and other general inquiries;
(c) managing, planning, advertising and administering programs, events and competitions;
(d) researching, developing and expanding our facilities and services;
(e) market research and to innovate our delivery of products and services;
(f) informing you of our activities, events, facilities and services;
(g) recruitment processes (including for volunteers, internships and work experience); and
(h) responding to enquiries and complaints.
We customarily disclose personal information only to our service providers who assist us in operating the website including our payment services provider. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5) Interaction via the internet
We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked to our website.
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
6) How we hold personal information
We store information using electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
7) How we use and disclose personal information
(a) For customers
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have made an online payment or donation, we may disclose information about you to our payment services provider to enable the fulfilment and delivery of our services.
(b) For customers and participants
If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.
(c) Disclosure to contractors and other service providers
We may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for delivery fulfilment, service, data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
(d) Use and disclosure for administration and management
We will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
(i) administering billing and payments and debt recovery;
(ii) planning, managing, monitoring and evaluating our services;
(iii) quality improvement activities;
(iv) statistical analysis and reporting;
(v) training staff, contractors and other workers;
(vi) risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
(vii) responding to enquiries and complaints regarding our services;
(viii) obtaining advice from consultants and other professional advisers; and
(ix) responding to subpoenas and other legal orders and obligations.
(e) Other uses and disclosures
8) Overseas transfer
We work with customers, manufacturers, service providers, sponsors and commercial interests across the globe. It is likely that your personal information will be disclosed to overseas recipients.
Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
9) Access and correction
You are entitled to access your personal information held by us on request. To request
access to your personal information please contact our privacy officer using the contact
details set out below.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you is inaccurate, out-of-
date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain
circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
10) Complaint procedure
You may make a complaint about privacy to the privacy officer at the contact details set
The privacy officer will first consider your complaint to determine whether there are
simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will
acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that we may
have breached the Australian Privacy Principles or the Privacy Act, a complaint may be
made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
11) How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact on KidsWish on:
Phone: 1300 347 224
Address: 5 Edney Lane, Spring Hill, NSW, 2500
11.1) Alternative Communication Methods – hearing/speech impairments
If you are deaf or have a hearing or speech impairment, National Relay Services (NRS) makes it easier for you to contact The Disability Trust on:
(a) Freecall 13 36 77 (Voice and TTY) for all calls within Australia
(b) Freecall 1800 555 677 (Voice and TTY0 for all calls within Australia to 1800 numbers.
11.2) Alternative Communication Methods – for Non-English speakers
Translating and Interpreting Service (TIS) National can provide telephone and onsite interpreters for non English speakers to help you access The Disability Trust on:
(a) Telephone: 13 14 50